11 Insurance Chatbot Use Cases Why Providers Need AI Now

Google Expands AI Chatbot Bard To Apps Like Gmail, Drive And YouTube

chatbot for insurance

He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem’s work in Hypatos was covered by leading technology publications like TechCrunch chatbot for insurance and Business Insider. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School. Brokers are institutions that sell insurance policies on behalf of one or multiple insurance companies.

It didn’t take long for these Insurance companies to realize what chatbots are capable of, nor did it take long for chatbot companies to realize how they can solve a problem—giving rise to the Insurance chatbot. As Conversational AI, and other AI technologies, continue to evolve, the capabilities of insurance chatbots will continue to expand. But in the here and now, insurance chatbots already have the ability to revolutionize the sector and make life easier for customers and insurers alike. Successful insurers heavily rely on automation in customer interactions, marketing, claims processing, and fraud detection.

Google brings its AI chatbot Bard into its inner circle, opening door to Gmail, Maps, YouTube

It uses Robotic Process Automation (RPA) to handle transactions, bookings, meetings, and order modifications. Not only the chatbot answers FAQs but also handles policy changes without redirecting users to a different page. Customers can change franchises, update an address, order an insurance card, include an accident cover, and register a new family member right within the chat window. You can run upselling and cross-selling campaigns with the help of your chatbot.


See what benefits an AI-based chatbot can bring to policyholders and insurers, what challenges are hidden inside, and how to manage them during the implementation. Using an insurance chatbot significantly reduces an insurer’s customer support costs, since a single chatbot can handle the volume of queries that would otherwise require a large customer care staff. An insurance chatbot is available 24/7 to handhold insurance customers every step of chatbot for insurance the way. Much like a human insurance agent, the chatbot asks customers questions about their requirements, along with other details. It can then offer them personalized policy recommendations, help them compare two or more plans, and help them get a clearer understanding of policy options by answering any follow-up questions. You can also scale support through an insurance chatbot across channels and consolidate chats under a single platform.

Chat GPT

Join our CEO and founder David Karandish as he shares how to successfully implement AI and automation in your business. Like in the other examples, AVIVA uses a blend of button https://www.metadialog.com/ options and typed inquiries to help customers. It’s a simple setup, but effective at helping the customer find the pages and contact information they need quickly.

Inbenta claims to offer conversational AI with zero training required. Sensely is a conversational AI platform that assists patients with insurance plans and healthcare resources. Chatbot for Banking Market report focuses on Supply-Demand Scenario, Key Raw Material Analysis, SWOT Analysis. It delivers an unbiased evaluation of the market’s performance, highlighting the latest industry advancements and innovative practices.